FAQS

 

What types of luggage products do you offer?

VOREZU provides a diverse selection of luggage options, including vibrant children's suitcases and elegant aluminum makeup cases. Our products cater to various travel needs, whether for leisure or everyday use.

What features do your luggage products include?

Our luggage is designed with unique features such as waterproof materials and ergonomic designs. These attributes ensure durability and convenience, making them suitable for all types of travelers.

Are your products suitable for international travel?

Yes, our luggage products are designed to meet the requirements of international travel. They are built to withstand various conditions and provide ample space for packing essentials while adhering to airline regulations.

How do I care for and maintain my luggage?

To maintain the quality of your luggage, it is recommended to clean it regularly with a damp cloth and mild soap. Avoid using harsh chemicals that may damage the materials. Additionally, store your luggage in a cool, dry place when not in use.

What is the warranty policy on your products?

VOREZU stands behind the quality of our products. We offer a warranty that covers manufacturing defects. For specific details regarding the warranty period and conditions, please refer to our warranty policy on the website.

Can I return or exchange my luggage if I am not satisfied?

Yes, we have a return and exchange policy in place. If you are not satisfied with your purchase, you may return or exchange it within a specified period, provided that the product is in its original condition. Please check our return policy for more details.

Do you offer international shipping?

Yes, VOREZU provides international shipping options. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more information on international orders.

How can I contact customer support for further inquiries?

For any additional questions or concerns, you can reach our customer support team through the contact form on our website or by emailing us directly. We strive to respond to all inquiries promptly.